kastil Platform Account Terms

When you open an account on kastil, you agree to our terms of service. These terms govern how we operate our platform, how you use our services, and what happens if disputes arise. We write them in plain language so you understand your rights and our obligations.

Our services on kastil are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. By creating an account, you confirm that you meet our eligibility requirements and that your use complies with applicable local law.

This page outlines the key terms you agree to when you join kastil.

Account Opening and Verification on kastil

We require account holders to provide accurate information when opening an account on kastil. You must supply a valid email address, password, and personal details (name, date of birth, address). You confirm that all information is true and complete. If we discover false or misleading information, we reserve the right to suspend or close your account.

Your first withdrawal on kastil triggers account verification. We ask for identity proof (KTP, passport, or national ID), proof of address (utility bill, bank statement, or lease), and sometimes a selfie holding your ID. Verification protects both you and us by preventing fraud and money laundering. We undertake to complete verification within 24 business hours when information is clear and complete.

You are responsible for keeping your kastil password confidential. Do not share it with anyone, including our support staff. If you believe your account has been compromised, change your password immediately and contact our support team. We are not liable for unauthorized access if you fail to protect your password.

We operate kastil 24 hours daily, available to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. Account access may be temporarily unavailable during maintenance, but we notify users in advance when possible.

Deposits and Withdrawals on kastil

Your kastil balance is held in your account and remains yours. We keep funds separate from our operating accounts and use them only to settle your wins, refunds, or withdrawals. If kastil ceases operations, we undertake to return user funds according to applicable law.

Withdrawals return to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment. If via bank transfer, the withdrawal goes to the bank account you registered. Withdrawals are processed within the timeframe stated for each payment method. We do not charge withdrawal fees; your bank or e-wallet provider may charge their own fees.

If a withdrawal is delayed or fails, contact our support team immediately. We investigate withdrawal issues and resolve them within 3–5 business days. Disputed transactions are investigated thoroughly, and we work with payment providers to trace funds if necessary.

We at kastil ensure that deposits are credited promptly and withdrawals are processed transparently, without hidden delays or fees.

Bonus Terms and Settlement on kastil

If kastil offers bonus promotions (such as welcome credits or deposit matches), specific terms apply to each promotion. Bonuses may have playthrough requirements, game restrictions, or time limits. Bonus terms are displayed when you claim a promotion. If you accept a bonus on kastil, you agree to its specific terms.

Settlement on our platform is immediate for live-dealer games and slots. A blackjack hand settles within seconds of completion; a slot spin settles instantly. Sportsbook bets settle according to match outcomes; Liga 1 matches settle after the final whistle plus standard settlement time. We undertake to settle all transactions correctly and transparently. If you believe a settlement is wrong, you have the right to dispute it within 7 days.

Our kastil Dispute Resolution Process

If you have a dispute with kastil—such as a settlement disagreement, a failed withdrawal, or account closure—contact our support team in English or Indonesian. We investigate disputes and respond within 5 business days. If we cannot resolve your dispute directly, we escalate it to our management team for review.

Our support team is available 24 hours daily. You can reach us through email or live chat on the platform. We undertake to acknowledge your inquiry within 4 hours and provide a substantive response within 48 hours. Complex disputes may take longer, and we will keep you updated on progress.

• 1
  Contact our support teamStep 1

  Describe your dispute clearly in English or Indonesian. Include your account email, transaction ID if applicable, and dates.

• 2
  We investigate your claimStep 2

  We review transaction logs, game records, and account history to understand your dispute.

• 3
  We respond with a decisionStep 3

  We explain our findings and, if needed, correct the disputed transaction or refund funds to your account.

Account Closure and Our Obligations on kastil

You may close your kastil account at any time through the account settings menu. When you close your account, we process any pending withdrawals and return your remaining balance. Closed accounts cannot be reopened; you must create a new account if you wish to use kastil again.

We reserve the right to close an account if you violate our terms, engage in fraud, use prohibited payment methods, or if required by law. If we close your account, we provide a reason and offer a withdrawal of any remaining balance.

Our services are available only where local law permits. If your jurisdiction prohibits our service, we may close your account and return your balance. These terms may be updated periodically; we notify you of material changes via email. Continued use of kastil after a change means you accept the new terms.