kastil Privacy Policy

This page describes what we collect when you use kastil and how we keep that data protected. We at kastil take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, you share personal information with us. We explain here exactly what we collect, why we collect it, and who has access to it.

Our privacy practices comply with applicable data protection law in the jurisdictions where we operate. We do not sell your personal data to third parties. We use your information only to operate kastil, verify your identity, process your transactions, and prevent fraud. Your data remains yours, and you have the right to request access, correction, or deletion under applicable law.

We undertake to keep your information secure using industry-standard encryption and access controls. This policy applies to all users of kastil, whether you access our platform via Android app, iOS browser, or desktop web.

What We Collect on kastil

We collect information in three categories: information you provide directly, information we collect automatically, and information from third parties.

Information You Provide

When you open an account on kastil, we ask for your email address, password, full name, date of birth, and residential address. We collect this information to verify your identity and comply with anti-money-laundering regulations. Before your first withdrawal, we ask for proof of identity (KTP, passport, or national ID) and proof of address (utility bill or bank statement). We may also request a selfie holding your ID to confirm you are the account holder.

When you deposit funds on kastil, we collect payment method details. If you use DANA, e-wallet, mobile banking, or local payment, we receive transaction confirmation from the e-wallet provider. If you transfer via online payment, e-wallet, mobile banking, or local payment, we record your bank account number and the amount transferred. We do not store your full bank account number or card details; payment processors handle that data separately.

When you contact our support team, we collect your messages, account details, and any attachments you send. We use this information to resolve your issue and improve our service.

Information We Collect Automatically

We collect technical data about how you use kastil. This includes your IP address, device type (Android phone, iPhone, desktop), browser type, and the pages you visit. We use cookies and similar tracking technologies to remember your login session and preferences. Our cookies do not track you across other websites; they are used only on kastil.

We log your betting activity, game history, and account balance changes. This data helps us detect fraud, settle disputes, and understand how our platform is used. We also collect the timestamp of each transaction so we can verify settlement timing and resolve withdrawal delays.

Information from Third Parties

We receive information from payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) to confirm your deposits and withdrawals. We also receive fraud-detection signals from third-party security providers to protect your account. We do not receive information from data brokers or social media platforms.

How We Use Your Data on kastil

We use your personal data for the following purposes: to operate kastil and process your transactions; to verify your identity and prevent fraud; to comply with legal and regulatory obligations; to respond to your support requests; and to improve our platform based on usage patterns.

We do not use your data for marketing purposes. We do not send you promotional emails unless you opt in. We do not share your data with third parties except where required by law (such as anti-money-laundering investigations) or to process your transactions (such as payment processors).

Our kastil Third-Party Processors

We work with the following third parties who have access to your data: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals; cloud hosting providers to store our servers; fraud-detection services to protect your account; and customer support platforms to manage your inquiries. All third parties are bound by confidentiality agreements and use your data only for the purposes we specify.

Our servers may be located outside Indonesia. Your data may be transferred to and stored in other countries. We undertake to protect your data with the same security standards regardless of server location. By using kastil, you consent to this international data transfer.

We at kastil do not sell your personal information. Your data is used only to operate our service and protect your account.

Your Rights on kastil

You have the right to access your personal data. You can download your account history, transaction records, and verification documents from your kastil account settings. You have the right to correct inaccurate information; contact our support team to update your name, address, or email. You have the right to request deletion of your data after account closure, subject to legal retention requirements. You have the right to object to certain uses of your data, such as fraud detection or analytics.

To exercise any of these rights, contact our support team in English or Indonesian. We respond to data requests within 30 days. If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority.

• 1
  Access your dataRight 1

  Log into your kastil account and view your transaction history, verification documents, and account settings.

• 2
  Request correctionRight 2

  Contact our support team to update your personal information if it is inaccurate or incomplete.

• 3
  Request deletionRight 3

  After account closure, request deletion of your data subject to legal retention periods.

Cookies and Tracking on kastil

We use cookies to keep you logged into kastil and to remember your preferences (such as language and table limits). These cookies are essential to platform operation. We also use analytics cookies to understand how users navigate kastil and which games are most popular. Analytics cookies do not identify you personally; they track aggregate usage patterns.

You can disable cookies in your browser settings, but this may prevent kastil from functioning correctly. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside kastil.

Contact Us About Your Privacy on kastil

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available 24 hours daily in English and Indonesian. Our support team will direct your inquiry to our privacy officer if needed. We undertake to respond to privacy inquiries within 5 business days.

Our services are available only where local law permits. This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We notify you of material changes via email. Continued use of kastil after a policy change means you accept the updated policy.