kastil Jurisdiction Notice

kastil operates an online entertainment service available only where local law permits. Our platform integrates live-dealer tables, slot games, and sportsbook markets in a single account accessible across supported regions. We do not offer our services in jurisdictions where online wagering is prohibited.

Users are responsible for verifying that access and use of kastil comply with the laws of their own jurisdiction. By creating an account on kastil, you confirm that you are eligible to use our service under applicable local law and that your use does not violate any regulation in your territory.

This page sets out our jurisdiction policy and your legal responsibilities when using kastil.

Service Availability and Eligibility on kastil

kastil is available to users in supported jurisdictions only. We do not knowingly offer our services to users in territories where online wagering is prohibited or restricted. If you access kastil from a jurisdiction where our service is not permitted, you do so at your own legal risk.

When you open an account on kastil, you represent that you are of legal age in your jurisdiction and that you are not a resident of a jurisdiction where online gambling is prohibited. We rely on your truthfulness. If we discover that you have misrepresented your jurisdiction or age, we reserve the right to suspend or close your account and forfeit any balance held.

Supported Regions and Payment Access

kastil accepts deposits through payment methods widely available across Indonesia, including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers via mobile banking, local payment, online payment, and e-wallet. Availability of specific payment methods varies by region and by individual bank or e-wallet provider policies. If you cannot deposit through your preferred method, your bank or payment provider may have restricted transactions to kastil. Contact your bank directly to clarify their policy.

Our live-dealer tables and sportsbook markets operate 24 hours daily for users in supported regions. Withdrawals are processed according to the method you used to deposit and are subject to standard settlement windows. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can typically access all kastil services without geographic restriction, provided their local law permits online wagering.

We at kastil do not operate under a blanket license for any single country. Our service is available only where local law explicitly permits, and users must verify their own compliance.

Data Protection and Legal Compliance on kastil

kastil collects and stores personal data (name, email, address, ID documents, payment information) to operate our service, verify your identity, prevent fraud, and comply with applicable law. Your data is processed according to our privacy policy and is protected using standard encryption and access controls. We do not sell your personal information to third parties. Your data may be shared with payment providers, banks, or law enforcement only where required by law or to prevent fraud.

When you use kastil, you agree that we may retain transaction records, account history, and game data indefinitely for audit, dispute resolution, and legal compliance purposes. If you close your account, we retain your data for 5 years in accordance with standard financial recordkeeping practices. If a legal authority requests your information, we will comply with lawful orders without prior notice to you unless prohibited by law.

Dispute Resolution and Legal Inquiries

If you have a legal question about kastil or wish to report a compliance concern, contact our legal team directly. We respond to legal inquiries within 10 business days. We do not provide legal advice; if you need guidance on local law, consult a qualified attorney in your jurisdiction.

For commercial or contractual disputes, kastil disputes are resolved through our dispute resolution process, outlined on our terms pageWe investigate disputes fairly and transparently. If you believe kastil has violated applicable law or your rights, you may pursue remedies through your local legal system or regulatory authority.

• 1
  Verify your jurisdiction firstStep 1

  Before creating an account on kastil, confirm that online wagering is legal where you reside. Consult local law or your country's gambling regulator if unsure.

• 2
  Use a supported payment methodStep 2

  Deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or an Indonesian bank transfer to ensure your transaction is processed without delay.

• 3
  Keep kastil informed of changesStep 3

  If you relocate or if local law changes, notify us immediately. Continued use of kastil from a prohibited jurisdiction may result in account suspension.

kastil Policy on Regional Changes

If a jurisdiction where kastil operates restricts or prohibits our service, we will notify affected users and cease providing service to that region. Any account balance held at the time of service cessation will be returned to your original deposit method within 30 days. We undertake to comply with all legal orders to restrict or cease service and to do so without unreasonable delay.

kastil reserves the right to update this notice and our jurisdiction policy at any time. Material changes will be communicated via email to your registered account address. Continued use of kastil after a change means you accept the updated policy. If you do not accept a policy change, close your account and request a withdrawal of your balance.